Privacy Policy

We collect information you provide directly to us when you create an account, use our services, or communicate with us. This includes: • Account information (name, email, phone number, shop details) • Payment information (processed securely through Stripe) • Customer data you enter into the system (repair orders, invoices, customer vehicles) • Usage data (how you interact with our platform) • Device and log information (IP address, browser type, operating system) We only collect data necessary to provide and improve our service. We never sell your data to third parties.

We use the information we collect to: • Provide, maintain, and improve 360AutoShop services • Process transactions and send related information • Send technical notices, updates, and support messages • Respond to your comments and questions • Analyze usage patterns to improve our platform • Detect, prevent, and address fraud and security issues • Comply with legal obligations We will never use your customer data for marketing purposes without explicit consent.

We do not sell, rent, or share your personal information with third parties except in these limited cases: • Service Providers: We work with third-party service providers (like Stripe for payments, AWS for hosting) who need access to your information to perform services on our behalf. These providers are contractually obligated to protect your data. • Legal Requirements: We may disclose information if required by law, subpoena, or to protect the rights, property, or safety of 360AutoShop, our users, or others. • Business Transfers: If we're involved in a merger, acquisition, or sale of assets, your information may be transferred. We'll notify you before this happens. • With Your Consent: We may share information with your explicit permission.

We take security seriously and implement industry-standard measures to protect your data: • All data is encrypted in transit using TLS 1.3 • Data at rest is encrypted using AES-256 encryption • Regular security audits and penetration testing • Two-factor authentication available for all accounts • Role-based access controls • Automated backups every 6 hours • SOC 2 Type II certified infrastructure While we use reasonable efforts to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

We retain your information for as long as your account is active or as needed to provide services. Specifically: • Account data: Retained until you delete your account • Customer/transaction data: Retained for 7 years for tax/legal compliance • Usage logs: Retained for 90 days • Backups: Retained for 30 days You can request deletion of your account and data at any time by contacting support@360autoshop.com. We will delete your data within 30 days, except where we're required by law to retain it.

You have the following rights regarding your data: • Access: Request a copy of your personal information • Correction: Update or correct inaccurate information • Deletion: Request deletion of your account and data • Export: Download your data in a portable format • Opt-out: Unsubscribe from marketing emails (account-related emails cannot be disabled) To exercise these rights, contact us at privacy@360autoshop.com. We'll respond within 30 days.

We use cookies and similar technologies to: • Keep you logged in • Remember your preferences • Analyze how you use our platform • Improve performance and user experience You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our service. We use the following types of cookies: • Essential cookies (required for the service to function) • Analytics cookies (Google Analytics, privacy-compliant) • Preference cookies (remember your settings)

360AutoShop is based in the United States. If you're accessing our service from outside the US, your information will be transferred to, stored, and processed in the United States. We comply with applicable data protection laws when transferring data internationally, including GDPR requirements for EU users.

360AutoShop is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at privacy@360autoshop.com.

We may update this privacy policy from time to time. We'll notify you of significant changes by: • Posting the new policy on this page • Updating the "Last Updated" date • Sending an email notification (for material changes) Your continued use of 360AutoShop after changes become effective constitutes acceptance of the updated policy.

If you have questions about this privacy policy or our data practices, contact us at: Email: privacy@360autoshop.com Phone: 1-800-360-AUTO Mail: 360AutoShop, Inc. 2100 E 6th St, Suite 200 Austin, TX 78702 We're committed to resolving privacy concerns promptly and transparently.